Fees charged for fingerprinting or Notary Public services are for time and labor spent meeting for services rendered, thus we have a NO REFUND policy. It is your responsibility to know if you have been required to obtain ink based or electronic fingerprinting for your background check, or if you are required to use a different or specific fingerprinting vendor or location prior to scheduling an appointment with Dallas Mobile Fingerprinting. All ink fingerprint card or electronic live scan transmission rejections are non-refundable and new charges will apply for repints/resubmissions. If we make a mistake, which is extremely rare, we will correct it.